How Can We Help?

How Can We Help?

Questions, compliments, suggestions or concerns? Choose an option below and we’ll connect you with the right team.

Your feedback helps us create welcoming, nurturing, authentic, motivating and fun experiences for everyone in our community.

How Can We Help?

Questions? Suggestions? Compliments? Concerns?

We’re here to help. Choose an option below and we’ll connect you with the right team.

Need Help?

Questions about:

• Membership
• Billing
• Programs & Registration
• Early Learning, Afterschool Care or Camps
• The YMCA App

Need Help?

Questions about:

• Membership
• Billing
• Programs & Registration
• Early Learning, Afterschool Care or Camps
• The YMCA App

Find a YMCA

Looking for hours, directions, amenities or a phone number?

Find a YMCA

Looking for hours, directions, amenities or a phone number?

Give or Partner

Interested in donating, volunteering, sponsorships or community partnerships?

Give or Partner

Interested in donating, volunteering, sponsorships, or community partnerships?

Frequently Asked Questions

  • Navigate to  “Member Login” in the website’s main menu.
  • Enter the email address or phone number associated with your Greater Austin YMCA member account and click “Submit.”
  • Enter your password or select a 2-factor authentication option to receive a one-time code.

Unable to login? Please contact your YMCA welcome center.

Keeping your Y Experience Easy

Stay connected to your YMCA with an easier way to plan, book, and stay active.

  • View group fitness, pool, gym, and Kids Play schedules
  • Reserve group fitness classes and book personal training sessions
  • Register for programs, camps, classes, sports, and events
  • Complete challenges and earn rewards
  • Stay connected to your most-visited Greater Austin Y locations

Discover everything your YMCA membership has to offer

Whether you’re heading to a workout, booking a personal training session, checking out Kids Play childcare hours, signing your child up for swim lessons, registering for youth sports, or visiting another Greater Austin YMCA location, the app makes it easier to get more from your Y.

Download today and make every visit easier.

From the website, navigate to Program, and choose whether to browse by interest or by location. When you have identified the program you’d like to join, click the button that says, “Register.” Your YMCA login information is needed to register. You can also register for programs in person by visiting the Welcome Center at your home branch.

We are sorry to see you go, but we hope to see you again soon.

We require a 30-day notice to process cancellations. All cancellations must be submitted through the online membership change request form: click here

As a courtesy, we allow members to place their membership on hold for up to 3 months once a calendar year. All hold requests must be made 10 days in advance via the online membership change request form: click here

You can change your membership type via the online membership change request form: click here

Membership type changes may take up to 10 days to process.

Under “I want to sign in to my account,” click “Forgot your password?” A window will open up to prompt you to enter your e-mail address. Enter your e-mail address and click “Submit. An email will be sent to the e-mail address provided with steps to update your password.

For facility rental, please complete this form, and a YMCA representative will connect with you.

Please review our Facility Rental Policies.

Frequently Asked Questions

  • Navigate to  “Member Login” in the website’s main menu.
  • Enter the email address or phone number associated with your Greater Austin YMCA member account and click “Submit.”
  • Enter your password or select a 2-factor authentication option to receive a one-time code.

Unable to login? Please contact your YMCA welcome center.

Keeping your Y Experience Easy

Stay connected to your YMCA with an easier way to plan, book, and stay active.

  • View group fitness, pool, gym, and Kids Play schedules
  • Reserve group fitness classes and book personal training sessions
  • Register for programs, camps, classes, sports, and events
  • Complete challenges and earn rewards
  • Stay connected to your most-visited Greater Austin Y locations

Discover everything your YMCA membership has to offer

Whether you’re heading to a workout, booking a personal training session, checking out Kids Play childcare hours, signing your child up for swim lessons, registering for youth sports, or visiting another Greater Austin YMCA location, the app makes it easier to get more from your Y.

Download today and make every visit easier.

From the website, navigate to Program, and choose whether to browse by interest or by location. When you have identified the program you’d like to join, click the button that says, “Register.” Your YMCA login information is needed to register. You can also register for programs in person by visiting the Welcome Center at your home branch.

We are sorry to see you go, but we hope to see you again soon.

We require a 30-day notice to process cancellations. All cancellations must be submitted through the online membership change request form: click here

As a courtesy, we allow members to place their membership on hold for up to 3 months once a calendar year. All hold requests must be made 10 days in advance via the online membership change request form: click here

You can change your membership type via the online membership change request form: click here

Membership type changes may take up to 10 days to process.

Under “I want to sign in to my account,” click “Forgot your password?” A window will open up to prompt you to enter your e-mail address. Enter your e-mail address and click “Submit. An email will be sent to the e-mail address provided with steps to update your password.

For facility rental, please complete this form, and a YMCA representative will connect with you.

Please review our Facility Rental Policies.