FAQs Our Most Asked Questions How do I log in to my account? Click “Account” at top right-hand corner of website Under “I want to sign in to my account,” enter e-mail address, enter password and click “Login” How do I register for a program? To register for programs with registration fees associated, you have a couple of options: From the website, navigate to Program, and choose whether to browse by interest or by location. When you have identified the program you’d like to join, click the button that says, “register here!” Your YMCA login information is needed to register. You can also register for programs in person by visiting the Welcome Center at your home branch. Welcome Center staff are happy to help you register and can answer any questions you may have about a specific class. Please note that your membership also includes many group exercise classes, presentations and social gatherings for no extra charge. Click here to see a schedule of all the group classes available at your branch. How do I cancel my membership? We hate to see you go, but we hope to see you again soon. We require 10 days notice prior to draft date to cancel. You can cancel in 2 ways: In-person at any of our YMCA locations Fill out the cancellation form Once you submit your cancellation, you will receive a cancellation confirmation email once your home branch has set your account to terminate. You are responsible to ensure the cancellation has occurred. How much does membership cost? Membership rates are generally as follows: Adult rates are $69/month. An Adult Membership is defined as a membership for one person 27 years of age or older. Young Adult Membership is $40/month. This membership is defined as someone 19-26 years of age. Student Membership is $25/month (no joining fee). This membership is defined as someone 12-18 years of age. One-Adult Household Membership is $85/month. This membership includes one adult and all children under 23 years in the same household. Two-Adult Membership is $89/month. This membership type includes two adults of the same household. Two-Adult Household Membership is $95/month. This membership is defined as two adults and all children under 23 years of age in the same household. Extend-A-Care Family rate is $60/month. Joining Fee: One-time join fee is applied to all Memberships. The join fee for Individual, Couple, One-Adult Family and Family Memberships is $49. The join fee for Young Adult Memberships is $15. Senior Promotion: One-time join fee is waived for members 65 years and older. Important Note: We also offer reduced Membership for All rates, for qualified applicants, that are based on household income. Please contact the membership staff at your nearest YMCA of Austin branch to discuss details. As a nonprofit organization, we will not turn anyone away due to inability to pay program or membership fees. *Bastrop YMCA membership rates vary from above. What do I do if I forgot my password? Under “I want to sign in to my account,” click “Forgot your password?” A window will open up to prompt you to enter your e-mail address Enter your e-mail address and click “Submit” An e-mail will be sent to the e-mail address provided with steps to update your password How do I set up online access for my account? Click “I want to set up online access for my account” Enter Last Name, Birthdate and Zip code Click “Submit” If you have never setup online access in the past, the system will check if you have an email address on file. If you do, the system will ask you verify the email address. If you do not have an email address on file, the system will ask you to enter the billing information tied to your account. I receive the message “this is not unique” when logging into my account This means that the email address is not unique in the system and doesn’t know which member record to use. Contact your local branch, so they can assign you a password on the correct account. I have been locked out of my account Even if your password is reset by your home branch, you will be locked out of your account for one hour. During that time, you will need to contact a branch to register for programs. How do I reset my password once I'm logged into my account? To reset your password while logged into your online account, click the “Edit” pencil icon next to your email address. How do I get a receipt? Log on to your Account. Click the “My Account” dropdown menu Click on “Payment History” Select the drop down list for the date range needed Click the arrow next to each payment method to see the details of the fees Click the printer icon to view a “Printer Friendly” receipt option How do I access my Child Care Tax Documents? Once you’ve logged into your account, your home page will show your YMCA of Austin Membership status, along with billing information You can make your payments for your Afterschool program and access your tax statement through this home page (Please note that any updates to billing information for Afterschool and Camp must be updated through the Extend-A-Care office directly. Billing information shown on the main page is for YMCA of Austin memberships not child care billing) To access your tax statement document, click on the link that says “[YEAR] year-end child care statement” How do I update my account info/update credit card? To update your credit card expiration date: scroll down to “Payment Methods” section Click the gray pencil next to the billing method you want to update. Update as needed & Click “Submit” Click “Delete” next to each billing method if you would like to completely remove the credit card or bank draft from your record. Please note: you cannot delete a draft method that is currently being used for membership, scheduled program payments or scheduled pledge payments. To add a new credit card or EFT to your account: Go to “Payment Method” section , and click “Add Credit Card” Enter the billing method information, and click “Submit’” To update the billing method associated with your membership: Reach out to your home branch to update your automated membership payments. To update a scheduled payment for a program: Click on “My Balance” Select “Cancel” or “Reschedule” next to each scheduled payment Enter a new date or select correct billing method , and click “Update Schedule” How can I get removed from the mailing list? For subscriptions to our e-mail newsletters, simply choose “unsubscribe” located at the bottom of the newsletter or contact your home branch to ask that you do not wish to receive e-mails from the YMCA. For YMCA paper mailings, we occasionally contract through a third party for distribution and cannot guarantee removal from list. Regardless of a members desire to receive or not receive email/snail mail communications, we must maintain your mailing address in our membership records system. How can I change or cancel out of a class? Each program area has different policies and procedures for canceling or changing a program registration. You will need to contact the specific branch to request a change. How do I offer suggestions for improvement? We email survey our membership base through Listen360 quarterly. Additionally, you can send us comments or suggestions via our staff contact page or via our branch contact form located on your home branch landing page. How do I apply for Financial Assistance? The Membership For All program helps make YMCA membership and programs affordable for all through an income-based sliding fee scale. To get started: You can join the Y online by choosing your income bracket or you can stop by any of our 8-area locations, and our Welcome Center team can verify your adjusted gross income with your most recent 1040 and sign you up for a membership. If you join online, you will need to bring your most recent 1040 tax form to your home branch of the Y within 30 days of joining. (If you do not file, we will ask you to complete Form 4506-T or schedule an appointment with one of our financial assistance coordinators and provide another form of your household income). Failure to update your income verification information and bring your most recent tax documentation to the branch will result in your membership increasing to the standard Y membership rate. What happens if my payment is declined? Should any member debt not be honored by the member’s credit card company or bank for any reason, the member is still responsible for that payment plus a $15 service charge applied by the YMCA for debts $30 and under, and a $30 service charge for debts over $30. This is in addition to any service fee the member’s credit card company or bank may charge. The membership is subject to termination if the debt is not paid. We are always happy to work with you to find a solution. Contact Member Success Manager Lisa Arienzo (firstname.lastname@example.org) for assistance.