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Frequently Asked Questions

Q: How do I login to my account?

  • Click on the Sign In link at top of website
  • Enter e-mail address Enter Password & Login 

Q: What do I do if I forgot my password?

  • Click ‘Forgot Password’
  • A window will open up to prompt you to enter your e-mail address
  • Enter your e-mail address & Click ‘Submit’
  • An e-mail will be sent to the e-mail address provided with steps to update your password
  • Select the link provided in the e-mail You will then be prompted to update your password
  • Click ‘Submit’
  • Continue to browse for programs or membership as needed 

Q: How do I set up online access for my account?

  • Click ‘Find Account’
  • Enter Last Name, Birthdate and Zip code Or enter the Member ID on your membership card (it will not begin with 5000...that is the 
barcode # for checking in)
  • Click ‘Submit’
  • Enter the last 4 digits of a billing method you have on your member’s record
  • Click ‘Submit’ If no billing method is available, please contact your branch to update the needed information 

Q: I receive the message “this is not unique”

This means that the email address is not unique in the system and doesn’t know which member record to use. Contact your local branch so they can assign you a password on the correct account.

Q: I have been locked out of my account

Even if your password is reset by your home branch you will be locked out of your account for 1 hour. During that time, you will need to contact a branch to register for programs.

Q: How do I get a receipt?

  • Log on to your Account. Click the 'My Account' dropdown menu
  • Click on ‘Payment History’
  • Select the drop down list for the date range needed
  • Click the arrow next to each payment method to see the details of the fees
  • Click the printer icon to view a ‘Printer Friendly’ receipt option 

Q: How do I update my account info/update credit card?

  • To update your credit card expiration date:
 scoll down to 'Payment Methods' section
  • Click the gray pencil next to the billing method you want to update.
  • Update as needed
 & Click ‘Submit’

  • Click  Delete next to each billing method if you would like to completely remove the credit card or bank draft from your record. Please note: you cannot delete a draft method that is currently being used for membership, scheduled program payments, or scheduled pledge payments.
  • To add a new credit card or EFT to your account:
    • Go to ‘Payment Method’ section
 Click ‘Add Credit Card’ 
    • Enter the billing method information Click ‘Submit’

  • To update the billing method associated with your membership:
    • Select the ‘Edit’ pencil next to the billing method within the ‘Billing Info’ section

    • Select new billing method from the drop down list
 & Click ‘Submit’

    • If you do not see the your preferred billing method, go to the ‘Payment Methods’ section and add a new billing method. Then, repeat steps above. 
  • To update a scheduled payment for a program:
    • Click on ‘My Balance’

    • Select ‘Cancel’ or ‘Reschedule’ next to each scheduled payment
    • Enter a new date or select correct billing method
 & Click ‘Update Schedule’

Q: How do I cancel my membership?

We require 10 days notice prior to draft date to cancel.

You can cancel in 5 ways:

  • In-person at any of our YMCA locations and fill out a cancellation form
  • By filling out this online form
  • Mail a letter of cancellation to your home branch requesting termination
  • Fax a letter of cancellation to your home branch

  • E-mail the Membership Director of your home branch

If you send in notice to cancel via letter, fax or e-mail, you will receive a cancellation form to the mailing address in our system. That will be your confirmation of cancellation. It is your responsibility to ensure that the cancellation has occurred.

Q: How can I get removed from the mailing list?

For subscriptions to our e-mail newsletters, simply choose ‘unsubscribe’ located at the bottom of the newsletter or contact your home branch to ask that you do not wish to receive e-mails from the YMCA. For YMCA paper mailings, we occasionally contract through a third party for distribution and cannot guarantee removal from list. Regardless of a members desire to receive or not receive email/snail mail communcations, we must maintain your mailing address in our membership records system. 

Q: How can I change or cancel out of a class?

Each program area has different policies and procedures for canceling or changing a program registration. You will need to contact the specific branch to request a change.

Q: How do I offer suggestions for improvement?

Fill out a ‘How Are We Doing’ card located at the branch. Fill out the Contact Us located here on the website. 

Q: How do I apply for Financial Assistance?

If you'd like to begin the Financial Assistance program online, use our online tool to begin the conversation with the Memebrship Director at your branch. The Membership For All program does not require a formal application, you simply need to bring in proof of income when you join (you can click here to start the process online). YMCA staff will review your total household income and assign dues based on income. If you need further assistance, then a formal financial aid application must be filled out and these applications can be found at the branch (or online) – ask at the Welcome Center or for the Membership Director. Incomplete applications will not be processed. Applicants must provide proof of income as well as a statement of need.